Shipping Policy

1. Dispatch times

Sellers must dispatch posted orders within 3 working days of payment and mark the order as posted on RigSwap, adding a tracking number where the service provides one. Sellers who repeatedly miss this window may have their listings suspended.

2. Packaging fragile gear

Musical gear needs proper packaging. Guitars and basses should be detuned slightly, wrapped and boxed with padding around the headstock and neck. Valve amplifiers should have valves secured or removed and packed separately. Synths, drum hardware and studio monitors should be double-boxed where possible.

Sellers are responsible for packaging items well enough to survive the carrier's network. Photos of the packed item are a sensible precaution for both sides.

3. Couriers, tracking and insurance

Posted orders must be sent with a tracked service. For items worth more than £100 we strongly recommend a service with insurance covering the full sale price — standard courier compensation is often far below the value of an instrument.

The buyer's delivery address is collected at checkout and shown to the seller on the order. Sellers must only post to that address.

4. Local pickup

Meet in a safe, public place where possible and test the item before accepting it. Bring someone with you for high-value items, and never hand over cash outside the RigSwap checkout — paying through RigSwap is the only way the sale is recorded.

All sales are final after collection. Buyers confirm they understand this before paying and again when marking the item as collected.

5. Damaged or lost items

If an item arrives damaged, photograph the packaging and the item before throwing anything away, message the seller through the order, and contact support@rigswapuk.com within 14 days. Claims under Buyer Protection are handled as set out on the Buyer Protection page.

If tracking shows an item as lost, the seller should raise the claim with the carrier, since the carrier's contract is with the sender. Buyers are not left out of pocket for items that never arrive.

6. Delivery areas

RigSwap is a UK marketplace and checkout collects UK delivery addresses only. Sellers set their own delivery fee per listing; any extra cost of reaching the Highlands, Islands or Northern Ireland should be reflected in that fee before the buyer pays, not added afterwards.